| Author |
Message |
caker
Joined: 15 Apr 2003
Posts: 2906
Location: Galloway, NJ
|
| Posted: Fri Dec 25, 2009 3:22 pm Post subject: Outage: atlanta89 |
|
|
We're currently investigating. Updates momentarily.
-Chris |
|
| Back to top |
|
tasaro
Joined: 15 Apr 2003
Posts: 244
Location: Manahawkin, NJ
|
| Posted: Fri Dec 25, 2009 3:40 pm Post subject: |
|
|
We're performing emergency maintenance on atlanta89. TIckets/e-mails have been opened with everyone and your Linode should be powered back up shortly.
-Tom |
|
| Back to top |
|
jforman
Joined: 25 Dec 2009
Posts: 2
|
| Posted: Fri Dec 25, 2009 8:10 pm Post subject: Re: Outage: atlanta89 |
|
|
caker wrote: We're currently investigating. Updates momentarily.
-Chris
Hey Caker,
Any updates on the cause of atlanta89 taking an eggnog break on Christmas?
Thanks,
Jeff |
|
| Back to top |
|
caker
Joined: 15 Apr 2003
Posts: 2906
Location: Galloway, NJ
|
| Posted: Sat Dec 26, 2009 12:23 am Post subject: |
|
|
The host failed to POST after acting up, so we transplanted the drives to a spare machine.
-Chris |
|
| Back to top |
|
jforman
Joined: 25 Dec 2009
Posts: 2
|
| Posted: Sun Dec 27, 2009 10:12 pm Post subject: |
|
|
Good to know there are spares lying around. Is that always the case that there's a skeleton box hanging around for situations like this?
Either way, it was great to see the pingdom emails, and the ticket trouble/resolution emails all while I was on a cross country flight.
Can't complain about service like that.
Cheers. |
|
| Back to top |
|
tasaro
Joined: 15 Apr 2003
Posts: 244
Location: Manahawkin, NJ
|
| Posted: Sun Dec 27, 2009 11:41 pm Post subject: |
|
|
We keep a few hot and cold spares of everything in each location. Glad to hear you appreciate the new communication efforts (and there is more to come).
-Tom |
|
| Back to top |
|
ArbitraryConstant
Joined: 10 Feb 2007
Posts: 96
|
| Posted: Mon Dec 28, 2009 12:16 pm Post subject: |
|
|
tasaro wrote: Glad to hear you appreciate the new communication efforts (and there is more to come). :)
Everyone has outages from time to time. What makes the difference is how the support team deals with it. |
|
| Back to top |
|
waldo
Joined: 21 May 2009
Posts: 336
|
| Posted: Mon Dec 28, 2009 5:10 pm Post subject: |
|
|
| Yes, the change in communication is indeed noticed and appreciated. Not that I had much of a problem before, but this is a change for the better. |
|
| Back to top |
|
ArbitraryConstant
Joined: 10 Feb 2007
Posts: 96
|
| Posted: Mon Dec 28, 2009 7:07 pm Post subject: |
|
|
waldo wrote: Yes, the change in communication is indeed noticed and appreciated. Not that I had much of a problem before, but this is a change for the better. I've been pretty satisfied with responsiveness to tickets etc going back to when I first signed up in 2006. :)
Preemptively opening tickets with impacted users is a nice touch, and I've no doubt it saves Linode staff from dealing with a swarm of individual tickets for the same issue, but I never really minded checking this forum when I noticed issues. |
|
| Back to top |
|
| |
