Cannot send to or receive from email with Google Apps on my linode

Hi, I have a strange problem related to email.

I have a linode, installed with VestaCP with Ubuntu 14.04.

I have hosted several domains on this linode and one of it is giving issues.

This problem domain was earlier hosted with another hosting company, uses Google MX settings and is verified and was working fine.

For the sake of hiding the real domain identity, I will call it Domain1.com.

Domain1.com has Google MX settings, set at Linode DNS Manager, settings as below.

aspmx.l.google.com 1 Default

ALT1.ASPMX.L.GOOGLE.COM 5 Default

ALT2.ASPMX.L.GOOGLE.COM 5 Defaul

ALT3.ASPMX.L.GOOGLE.COM 10 Default

ALT4.ASPMX.L.GOOGLE.COM 10 Default

All domains on this linode are unable to send email to any email addresses on this @Domain1.com, but can send emails to other Gmail accounts.

Whether I send email from webmail or from script, emails are not delivered.

The error I get is as below.

ERROR STARTS

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

php.max@Domain1.com

Unrouteable address

–---- This is a copy of the message, including all the headers. ------

Return-path: <info@Domain2.com>

Received: from admin by cp.Domain2.com with local (Exim 4.82)

(envelope-from <info@Domain2.com>)

id 1cuGjN-0003FY-AQ

for php.max@Domain1.com; Sat, 01 Apr 2017 10:58:05 +0000

To: php.max@Domain1.com

Subject: test from CLM

X-PHP-Originating-Script: 0:rcmail.php

MIME-Version: 1.0

Date: Sat, 01 Apr 2017 15:58:05 +0500

From: info@Domain2.com

Message-ID: <2c83e7c3468adf974267dd8552ae7d36@Domain2.com>

X-Sender: info@Domain2.com

User-Agent: Roundcube Webmail/0.9.5

ERROR ENDS

Similarly, I send email from @Domain1.com email address to any other domain on this server, I get the following error.

ERROR STARTS

The response from the remote server was:

550 Verification failed for <php.max@Domain1.com> Unrouteable address Sender verify failed

Final-Recipient: rfc822; info@Domain2.com

Action: failed

Status: 5.0.0

Remote-MTA: dns; mail.Domain2.com. (2600:3c01::f03c:91ff:feac:6d4a, the

server for the domain Domain2.com.)

Diagnostic-Code: smtp; 550-Verification failed for <php.max@Domain1.com>

550-Unrouteable address

550 Sender verify failed

Last-Attempt-Date: Sat, 01 Apr 2017 04:05:09 -0700 (PDT)

---------- Forwarded message ----------

From: php Max <php.max@Domain1.com>

To: info@Domain2.com

Cc:

Bcc:

Date: Sat, 1 Apr 2017 16:04:56 +0500

Subject: Test

test123

ERROR ENDS

I have set the revers DNS as instructed, but things still remain the same.

Please help.

1 Reply

It seems like your server thinks it should be handling email for domain1.com, I am not familiar with VestaCP but on plesk, cpanel etc. it's just a tickbox somewhere to let it know that domain1.com email is not hosted on that box.

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