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Acreo Aeneas
PostPosted: Thu May 01, 2014 12:20 pm 
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Posts: 19
I'm a bit confused. Is the Linode Backup service extra and not included in the pricing of my linode?

Code:
Description                                     From                 To                   Quantity  Unit Price  Amount
Linode 2048 - Aurora (******)                   2014-04-25 11:36:32  2014-04-30 23:59:59  133       $0.03       $3.99
Backup Service - Linode 2048 - Aurora (******)  2014-04-25 11:36:32  2014-04-30 23:59:59  119       $0.01       $0.96
 
Invoice Total:   $4.95


I see it listed as a separate? charge of $0.96.


Last edited by Acreo Aeneas on Thu May 01, 2014 12:22 pm, edited 1 time in total.

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samh
PostPosted: Thu May 01, 2014 12:22 pm 
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https://library.linode.com/backup-service
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Acreo Aeneas
PostPosted: Thu May 01, 2014 6:51 pm 
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That answers that! Thank you samh! I even suggested a addition to the interface to ensure this is clear to first-time users or those who don't think to look up a term/product in the knowledgebase.
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hoopycat
PostPosted: Thu May 01, 2014 8:53 pm 
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I was nearly certain that it displayed pricing information for backups before enabling them, but by golly, it doesn't. I was able to enable backups on a newly-created node without any indication that it would cost anything.

(I suspect this is probably a bug in the transition to hourly billing.)

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samh
PostPosted: Thu May 01, 2014 9:47 pm 
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hoopycat wrote:
I was nearly certain that it displayed pricing information for backups before enabling them, but by golly, it doesn't. I was able to enable backups on a newly-created node without any indication that it would cost anything.

(I suspect this is probably a bug in the transition to hourly billing.)


It was clearer before the site redesign as well.
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Acreo Aeneas
PostPosted: Fri May 02, 2014 12:01 am 
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I've actually received a very quick response. Sorry I haven't posted this up with my last message, been swamped with work the whole day.

Tony wrote:
Thank you so much for the suggestion! I've let our development team know about this, and hopefully they'll be adding a message on there soon!


Yay! :) Thank you backend developers!
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