At the beginning of November I cancelled my account and requested a refund. However, ever since I have been completely ignored by Linode and my e-mails were unanswered.

Have send a dozen of e-mail so far. No reply yet...
This is unacceptable level of support from Linode. Would like to post this so that other users can see how 'good' Linode is in terms of customer service...

Regards
Alexander

I still have to say I am one happy customer, and I've found that in most cases, any customer disputes filed have usually been the fault of the customer.

In this case, it seems you haven't read the Terms of Service:
https://www.linode.com/policies/tos.cfm

Specifically #5. That's why you have an option of paying from month to month or yearly. So, unless you signed up for Linode within 30 days (or whatever the current money back garauntee period is right now) of the day you cancelled, you've forfeit that money.

I'll look into this right away and get back to you.

-Chris

2Tierra

Tierra, I read this clause in TOC, but ...
1. I have cancelled my account within 5 days from subscribing. Money back guarantee is 7 days. If Linode does not refund money why bullshit people with "money back guarantee"?
2. None of my 10 e-mails sent to billing, support, info has been answered. Now can u call this a good customer service?

2Caker
I would appreciate if you could have a look into this for me...Thanks

BTW, today is 18th Dec - still there is no reply from Linode

well man. All I have to say... is


We've been really happy with the support we've gotten from these people... as I bet you'll find 95% of the people in here..


so as they say... you cant keep everyone happy!!!! so move on

later dood.. good luck finding another place like linode.com

Doubleg

I refunded your trial signup on the 14th as you requested.

Thank you,
-Chris

Good for you.
BTW, I have found what I'd been looking for


2caker
Chris, money has been received, thanks. Just a small suggestion pls if I may. Pls be for responsive (not particularly you, but billing/support)

Topic is considered to be closed!

Well, I guess I won't be paying yearly then.