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Frank Zhang
PostPosted: Tue Dec 28, 2004 9:57 pm 
At the end of December I cancelled my account and requested a refund. However, ever since I have been completely ignored by Linode and my e-mails were unanswered.

Have send a dozen of e-mail so far. No reply yet... I don't like such a service.

Regards
Frank Zhang
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Frank Zhang
 Post subject:
PostPosted: Tue Dec 28, 2004 9:58 pm 
BTW, I am sure I canceld my account within 7 days.
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caker
PostPosted: Tue Dec 28, 2004 10:03 pm 
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Linode Staff
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Joined: Tue Apr 15, 2003 6:24 pm
Posts: 3090
Website: http://www.linode.com/
Location: Galloway, NJ
Frank Zhang wrote:
Have send a dozen of e-mail so far. No reply yet... I don't like such a service.

Dozens? I received your Linode cancel notice from my system, and another email on Christmas day. Your refund is coming, things are a little hectic during the holidays. I'll be sure to email you back once it's been posted.

Thank you for your patience.

-Chris


Last edited by caker on Tue Dec 28, 2004 10:03 pm, edited 2 times in total.

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efudd
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PostPosted: Tue Dec 28, 2004 10:03 pm 
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Senior Newbie

Joined: Mon Oct 27, 2003 5:33 pm
Posts: 17
Sure, I haven't tried to cancel and request a refund. I'm sure they will get this resolved for you as efficiently as linode has handled my colocation needs over the last 1.5 years.

-jbl
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Frank Zhang
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PostPosted: Wed Dec 29, 2004 2:29 am 
Hi caker,

I sent 3 or 4 emails to you but I didn't get any response. Thank you for letting me know the status.

Regards,
Frank Zhang
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