Linode Forum
Linode Community Forums
 FAQFAQ    SearchSearch    MembersMembers      Register Register 
 LoginLogin [ Anonymous ] 
Post new topic  Reply to topic
Author Message
 Post subject: Cancellation
PostPosted: Wed Apr 27, 2005 1:11 pm 
Offline
Newbie

Joined: Sun Aug 08, 2004 5:50 pm
Posts: 2
My renewal date for my account (christopherh) is April 30, but I cancelled my account yesterday. Is it normal that I can't access my Linode anymore ? There are some things I need to backup. I figured I would cancel a couple of days early in case I forgot to cancel on the 30th and get billed for a new month.

Is there any way to reactivate my Linode for just one day for me to get all my files ?


Top
   
 Post subject:
PostPosted: Thu Apr 28, 2005 10:03 am 
Offline
Linode Staff
User avatar

Joined: Tue Apr 15, 2003 6:24 pm
Posts: 3090
Website: http://www.linode.com/
Location: Galloway, NJ
Hello Christopher,

I've reinstated your account, however your IP address has now changed.

This happens to people occasionally, and I'm curious if the following required checkbox in the cancel process isn't clear enough:

Quote:
Cancel Account Confirmation
[ ] Yes, I want to cancel this account immediately.


-Chris


Top
   
 Post subject:
PostPosted: Thu Apr 28, 2005 3:35 pm 
Offline
Junior Member

Joined: Fri Mar 18, 2005 11:04 pm
Posts: 32
AOL: surferdude18213
Location: the ssh window
Yeah, if you check the box at the bottom your account is deleted from the system immediately. If not, it will automatically terminate at the end of your billing date.

_________________
-- Surferdude


Top
   
 Post subject:
PostPosted: Thu Apr 28, 2005 3:59 pm 
Offline
Linode Staff
User avatar

Joined: Tue Apr 15, 2003 6:24 pm
Posts: 3090
Website: http://www.linode.com/
Location: Galloway, NJ
surferdude wrote:
If not, it will automatically terminate at the end of your billing date.

That part of your statement is not correct.

If you don't check the checkbox, nothing happens. Your account is not cancelled and will continue to be billed the next billing cycle.

-Chris


Top
   
 Post subject:
PostPosted: Thu Apr 28, 2005 10:59 pm 
Offline
Junior Member

Joined: Thu Apr 21, 2005 12:41 pm
Posts: 43
Website: http://www.jamesl.info
WLM: sipherx@gmail.com
Yahoo Messenger: sipherx598
AOL: sipherx1023
Location: Florida
yea :!: what then! Im just playin, but maybe Caker just for a suggestion, you should have another checkbox that says keep my account active until the end of the billing cycle. Or maybe a checkbox that says Do not Immediately terminate my account but please stop billing.

Cause if anyone is like me, then you have to do things when you think about them, otherwise you may as well say its not gonna get done. I got the memory of a turd.

Just a thought~

_________________
James Lenhart.


Top
   
 Post subject:
PostPosted: Sat Oct 22, 2005 1:26 am 
Offline
Junior Member

Joined: Mon Apr 26, 2004 5:03 pm
Posts: 47
caker wrote:
Hello Christopher,
This happens to people occasionally, and I'm curious if the following required checkbox in the cancel process isn't clear enough:

Quote:
Cancel Account Confirmation
[ ] Yes, I want to cancel this account immediately.


-Chris


People aren't used to immediate cancellations. I'd suggest adding 'and immediately lose access to my linode' after the word account.


Top
   
 Post subject:
PostPosted: Mon Apr 17, 2006 1:38 pm 
Offline
Senior Newbie

Joined: Fri Apr 23, 2004 3:08 pm
Posts: 19
Caker,

If want to cancel my account at the end of the month so that I do not get billed for May, do I need to log on and cancel it on April 30th? Or is there another way to do this? I want to keep using it for the rest of April, but not get billed for May.

BTW, I loved my Linode, it was wonderful, but after baby #2, I don't have any time to use it anymore. :(

Thanks,
-John


Top
   
 Post subject:
PostPosted: Tue Apr 18, 2006 7:59 pm 
Offline
Linode Staff
User avatar

Joined: Tue Apr 15, 2003 6:24 pm
Posts: 3090
Website: http://www.linode.com/
Location: Galloway, NJ
jftuga wrote:
If want to cancel my account at the end of the month so that I do not get billed for May, do I need to log on and cancel it on April 30th?

That is the way.

-Chris


Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
RSS

Powered by phpBB® Forum Software © phpBB Group