I gave up trying to use my Linode (on host 9) around 13:00 (GMT+2) so that's around 4.5 hours of trouble, by the looks of it.

_________________
/ Peter

I've been working for quite a while now without getting disconnected..



cheers, HS

Hi all,

I am very disappoint with quality of HE network. This morning network issue (US-EST) was not the first time that HE datacenter makes many of us unable/slow to access our box. I think Chris have to talk with HE more seriously about these happened issues.

I am not looking for a credit back to my account for network blackout. I just simply want to access my box 24/7 and I understand these issues beyond Chris's control. However, many of us run important services on Linode. The blackout issue must be minimized by our provider (in this case HE)

I do not know about the other datacenter (like ThePlanet) has the same problem (blackout every month for 3-4 hours) or not?

Hope my request is not "too much" for what we are paying for?

Cheers,

After I was notified of the network problems, I had contacted HE within just a few minutes (around 8:30AM EDT). There wasn't much I could do. From the report I later received from HE, it was a wide-spread DDoS attack that took them a while (?) to get under control...

-Chris

ThePlanet has not had the same magnitude of issues. If I recall correctly, there was one problem almost a year ago due to a power cable being pulled accidentally by ThePlanet staff. It was a minimal outage as it's an easy thing to recover from. There may have been a single network outage issue also months and months ago, I can't recall. But outages at ThePlanet are definitely not a monthly, or even bi-yearly, occurrance.

I'm kinda dissappointed in what I've read about HE, especially considering that I was fond of them as I hosted my first website from an account with them in like 1998 and had a great experience at the time. They even sent me a Christmas card which I thought was nice. But I'm really glad that my Linode is at ThePlanet (started on host5 at ThePlanet, now on host31 at ThePlanet).