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 Post subject: Downtime last few days
PostPosted: Tue Jun 01, 2010 7:00 pm 
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Junior Member

Joined: Mon Feb 22, 2010 9:40 pm
Posts: 37
My uptime log for the last little while:
UP Jun 02 2010 03:51 AM Jun 02 2010 12:06 PM 08hr 15min Detailed Log
DOWN Jun 02 2010 03:06 AM Jun 02 2010 03:51 AM 45min connection timeout


UP Jun 01 2010 04:51 AM Jun 02 2010 03:06 AM 22hr 15min Detailed Log
DOWN Jun 01 2010 04:21 AM Jun 01 2010 04:51 AM 30min unknown host www.propertyreturns.co.nz


UP May 24 2010 02:21 AM Jun 01 2010 04:21 AM 8day 02hr 00min
DOWN May 24 2010 01:51 AM May 24 2010 02:21 AM 30min unknown host www.propertyreturns.co.nz

Pretty terrible. What assurance do we have that the DNS issues will be resolved? Two 30-minute downtimes in such a sort period, followed by a DDOS attack.

My confidence in linode has been severly shaken.


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 Post subject:
PostPosted: Tue Jun 01, 2010 7:14 pm 
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Joined: Wed Feb 13, 2008 2:40 pm
Posts: 126
What DNS issues?

Why do you expect Linode to control the entire Internet, not to mention guarantee perfection from equipment they do not even purchase nor maintain?

If your site is so important to you, why have you not set up redundancy on all levels?


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 Post subject:
PostPosted: Tue Jun 01, 2010 10:21 pm 
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Joined: Mon Feb 22, 2010 9:40 pm
Posts: 37
The DNS servers have been down several times recently, as you can see in the two unknown host times.

I don't expect 100% uptime - that is, of course, impossible. But when a whole lot of issues like this come together after long periods of no problems, It does make you worried.

For instance, recently linode's ns1 through ns4 were down, these are all at different datacenters and there is no reason they should not be more independent.

As i type this, I my sites have gone down again, but it appears to have just been a temporary network hiccup.

-- Also, during most of these downtimes status.linode.com has not been updated. (IRC works well though).

However it would be nice to get a proper explanation for how ns1-ns4 can all go down at the same time.


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 Post subject:
PostPosted: Tue Jun 01, 2010 10:42 pm 
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Joined: Fri Jan 09, 2009 5:32 pm
Posts: 634
jords wrote:
However it would be nice to get a proper explanation for how ns1-ns4 can all go down at the same time.


Your one line in a log isn't showing me that they're all down. Are you sure the software you're using actually tried all 4?


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 Post subject:
PostPosted: Tue Jun 01, 2010 11:22 pm 
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Junior Member

Joined: Mon Feb 22, 2010 9:40 pm
Posts: 37
I was awake at the time, so checked it myself. (also confirmed by everyone on the irc channel). Ns1-4 were down, ns5 was up.


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 Post subject:
PostPosted: Wed Jun 02, 2010 8:40 am 
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Senior Member
User avatar

Joined: Fri Oct 24, 2003 3:51 pm
Posts: 965
Location: Netherlands
caker (Mon May 24, 2010 14:26 UTC+2) wrote:
There was a configuration problem which we've identified and prevented from recurring by making a correction.
Here.

caker (Wed Jun 02, 2010 03:40 UTC+2) wrote:
They weren't down, but a remote namserver wasn't doing its job. This has since been corrected (by correcting that issue, and adding five more, globally diverse, nameservers into the mix).
Here.

_________________
/ Peter


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