Personally I think you should give the linode library guide another go, eventually something will happen that you can't fix with a control panel, better to learn now than later.
FYI Reverse DNS (rDNS) is when you do a DNS lookup on the ip address i.e.
host 72.14.180.202
202.180.14.72.in-addr.arpa domain name pointer www-loadbal1.linode.com.
It's used by mail servers to help prevent spam.
FQDN is fully qualified domain name, i.e. the hostname of your server, normally something like host.yourdomain.com or mail.yourdomain.com
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Paid supportHow to ask for help
1. Give details of your problem
2. Post any errors
3. Post relevant logs.
4. Don't hide details i.e. your domain, it just makes things harder
5. Be polite or you'll be eaten by a grue