good for you. my ticket is aging nicely without a response still. well over 30 minutes now.

I wonder what has happened to linodes legendary support. seems to have taken a break.

theres been a status update. Another power outage. Is it so impossible to have backup generators that work?

one of my three is back up after 49 minutes

Fremont seems unreliable, the only reason why my linodes are still there is because it provides the best response times for Australia.

Might look at moving to Dallas.

1 of 2 still down. Over an hour downtime now.

Looking at my records there have now been four serious power outages at Fremont over the past 9 months:

November 2010
Dec 2010
May 2011
August 2011

Obviously the power issues there are systemic and have not been properly addressed (i.e. nobody is prepared to spend the money to fix this properly).

How about some compensation for those of us who are stuck using Fremont and have to put up with this 3rd-world service??

The host my VM is on mustn't have come up properly first time, as it was rebooted a few minutes ago.

That's worrying. I used to recommend Linode like a crazy man. Less so, recently.

Honest question - why are you stuck using Fremont? I chose it somewhat arbitrarily since I live nearby, but I'm thinking of switching. Just wondering what would make it impossible for a Linode customer to switch DCs?

Best RTT to Australia/NZ (i.e closest to our end-users).

Okay, my Linodes are up again.

I will probably schedule a migration to Dallas soon - before the next Fremont disaster hits in 3 months time!

Not sure if anyone saw this, and it doesn't help all that much, but HE have a twitter account:

http://twitter.com/#!/henet

They posted earlier that it was a breaker on a UPS or something. Weird.

I am in the same boat as you.

But looking at http://www.linode.com/speedtest/ Fremont is not that much faster than Dallas.

If it means an extra 5% uptime and some additional sleep (it is nearly 1:00AM here) the additional latency is probably worth it.

You're probably right. Extra 30ms from my test, not a lot. The grass is always greener though, wonder if they have a decent UPS? Having good power is just so fundamental, it does my head in that they can't do it properly.

Take a step back on this. Would you rather they be answering support tickets in under 5 minutes like normal or fixing the problem? In a major issue like this, I'd rather the latter.

I still recommend them like crazy, just not Fremont