This is the reply from the support:
Quote:
Hi,
Thanks for your patience! Our backups team has confirmed that there was a bug within the Backup Service that was recently corrected and allowed your backups to complete successfully.
You shouldn't see any further failed backups. Please feel free to contact us for any additional assistance in the future.
Regards,
So a backup problem lasted for many days (more than 8 days) and we haven't got any warning on this.
Not really satisfied for this as much as the other wonderful service that linode give us.
This is bad and I hope that I will not see anything like this in future.
I bought backup service, thinking that is a reliable service, reliable service doesn't mean that it can't fail, but at least that we are warned when the service fail letting us to workaround the problem in other way.