Except Linode is currently beta-testing a managed service where you can pay them to do stuff...

Which you can request after reading the information here...

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My Manager account is associated with my Gmail email address and when I open a support ticket or a support ticket I have opened is updated, the email notification I receive is delayed by 5 or more minutes each time. The delay I expect is in the time it is sent out from the Linode mailserver, since no other emails are delayed that are sent to my Gmail. I don't think it's a delivery issue on my end. I'm not sure much else about the issue but I haven't encountered it anywhere else before. I suppose this can be considered a suggestion for improvement

Actually, with most support systems (including some ITIL compliant systems) this is VERY commonplace to have a queue and they all get released at x interval.

a) Cheap large local storage (mountable)
b) Monitoring Solution with email/sms alerts
c) Ability to clone without turning off linode

That would be really cool.

3? Thats a lot! But for me it'll have to be these:
1) RAM (maybe 128 / 256mb?)
2) Disk Space
3) The stats in Linode which are graph do not fully work on the interfaces I use as an emergency (if needed). Therefore a basic overview of CPU / Network etc, maybe a mobile version of the manager?

Keep up the great service guys!

1. Better Transparency
2. Better Transparency
3. Better Transparency

Between the furor over the Bitcoin incident and the beating linode took over its lack of cooperation in the lowendbox/lowendtalk DDoS incident, I for one am re-evaluating whether I want my VPSes here or whether it's time to move on. Taken in total with my own experiences with Linode support in the past, and the attitude towards things like IPv6 migration, I think it's fair to say that Linode is quickly earning a reputation for being not as customer friendly as they were once thought to be.

If by point 1, you mean that they should introduce smaller linodes, they've made it clear they don't want to go below the $20 pricepoint.

For point 3, there is already support, official or unofficial, for any kind of platform you could want.

There is an official iPhone app with custom graphs:



There is an unofficial Android app with the normal graphs: http://jansouza.com/linode-android/

And the regular manager graphs should work on any phone:



Between these three options, they've covered pretty much 100% of smartphones. Virtually the entire market with official or unofficial apps, and the rare person on BBOS/WebOS/WP7 still have the web interface.

Nope, sorry reading back I didn't make it very clear, I meant a 128 - 256MB increase on existing plans.
I never realized there was an Android app, thank you Guspaz!

Very much appreciate your comments.

Since last week, we've been completely consumed with evaluating, discussing, debating, planning, etc, ways in which we can do better. This was a learning experience for us and Linode will only improve because of it. Hoping to have an announcement soon covering the results of these efforts.

With regards to the lowendbox thing - we handled it the same way we handle all network attacks. The forum post from those guys had ZERO effect on how it was handled. A threat of a DDoS never provokes preemptive action from us, unless the customer requests it. We left the forum post there in order to BE more transparent, if that makes sense...

Not sure what you mean regarding IPv6. What attitude? We've worked hard to make native IPv6 available to you guys, which it is now in all six of our facilities.

Thanks,
-Chris

Lowend/IPv6 has no weight on my opinion of Linode. However, the customer portal hack is absolutely an issue we need to hear from Linode about. This is an attack vector I've been concerned about since joining. What's being changed to prevent an incident like this from happening again?

Security is easily the number one issue that's holding back VPS adoption in general. A company holding the key to thousands of customer's data is just such a juicy target to hackers.

Okay, so if the account provided by the folks at LEB is accurate, then if one of your clients is DDoS'ed, then not only is a null route coming (understandable), but the client can expect that...



http://www.lowendtalk.com/discussion/17 ... migrations

All I can say is, wow.



viewtopic.php?t=2978&postdays=0&postorder=asc&start=90

Serious, non-attacky question: Specifically what was wrong with the attitude presented there?

Edit: I would've liked IPv6 sooner, and I whined about it constantly, but I'm not unhappy with how Linode handled it.

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It would've been helpful to know in what way Linode support were less than helpful.