I'd be happy with a plan for a non-HE DC on the west coast.

I don't really blame them for HE problems but I do rely on them to pick good providers. They're too good not to know that so I presume they have to be thinking about relocating. though I'm sure that's pretty painful/costly.

Maybe somebody can correct me, but I don't think they own their IP addresses. 64.71.152.17 shows as ASN 6939 (HE). That means a forced renumbering, right? They could keep HE and open another out here but that's probably expensive.

And FWIW, fremont1.linode.com is pinging again.

Well, it was.

And it is again (over the course of writing this and looking up the ASN).

I would love a west coast DC (that's reliable), which is why I've waited so long to move off of Fremont. However, this is just too much. I mean, Linode, you've GOT to be embarrassed as all get out by the state of the Fremont DC?! Why don't you do something about it?

It's really pathetic.

When we're back up, I'm moving.

Crud. If I'd only started the migration 20 minutes earlier ...

I'm finally done with Fremont.

I had 100% update when in Dallas for years. Moved to Fremont because my customer is local. Thought the latency would be better. Downtime is the suck. It seems like it's every few weeks.

I'm moving all my Linodes back to Dallas.

When the last customer leaves fremont, they wont need to turn the lights out

2:15pm HST - back down

I'm moving to Amazon. The price for my 2GB Linode is just about the same as the price of a 1.7GB EC2 instance. I came to Linode from Slicehost, but I can't handle this kind of problems.

Sorry guys. I'm out.

Rather than dump linode, migrate to another datacenter?

Amazon has had their share of major problems (days) and some of those included data loss. And when they did have issues, there was no one at support that would talk to you. And it's a different service. Ephemeral instances are different than VMs a la Linode.

And this is HE, not Linode.

But it does demonstrate why linode has to separate themselves from HE. Linode's service is stellar but they're getting tainted by HE.

But as everyone has implied, I have a hard time believing anyone will stay at HE after this so it's hard to imagine Linode not making a significant change at this point.

back down 2:28pm HST

I agree COMPLETELY. Linode is awesome and I love them. But the fact that they continue to tolerate HE downtime and DO NOTHING, leads me to believe that Linode is negligent and uncaring. The best thing they could do is to dump HE completely, beg forgiveness of their customers, and move on. That's the kind of backpedaling that needs to occur.

Instead, they continue to make lame excuses, blame HE and promise that -- at some point in the far future -- management will figure out a solution.

For goodness sakes, you're STILL SELLING spots in Fremont! STOP!

Linode, black marks are VERY hard to remove from your record. Every day that goes by, you're getting more and more black marks.

thanks,
bruce

I returned to Linode for the rocking fast servers. Now this. My luck, I locate my Linodes in HE, which appears to be a garbage DC. Great.

If you think Linode is negligent and uncaring, you've not dealt with the providers I have. (Actually, most of them fail simply on "competence".)

I think we have to be a bit careful about the "DO NOTHING" part. We don't really know what's going on behind the scenes. This isn't something you change overnight and generally companies don't announce something until they have something solid in place.

In retrospect, it's easy to think they should have made changes sooner. But I don't know enough to know how much of this could have been foreseen.

But I agree that this has turned from being a strictly technical issue to being a brand issue, which to some extent might make the plans easier for them.

I would be fine with a ~20% premium for a reliable California/Oregon datacenter. It is the done thing.

They did mess up somehow, maybe staying with HE or maybe believing BS from them that the problems are being addressed. We don't know all the details.

I would say to anyone thinking of leaving linode altogether to remember that they are extremely helpful compared to the rest. I have asked to be moved to Tokyo when the dust settles. Even in this situation, which must be chaotic, I got an exceptional reply from a support person called Trevor. Wow, I think he cared! It's a rare thing.

Because I've also had ISP problems, I've only just realised this issue existed. I need to set up some better monitoring.

Good luck getting to the bottom of it, linode peeps.