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KyleXY
PostPosted: Tue Jan 22, 2013 4:33 pm 
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Joined: Fri May 27, 2011 5:01 pm
Posts: 20
I talked to them about their planned downtime in their IRC channel, I think you'll get a laugh out of this:
IRC #digitalocean @ Freenode wrote:
15:22 <@clone1018> Like popular, so we could have 64 cores (with ht) machines
15:22 < Kyle> wait a second, planned downtime of 15 minutes.
15:23 < SSL> in NY only
15:23 < SSL> i think
15:23 <@clone1018> Yes
15:23 < Kyle> clone1018: that breaks the SLA, no?
15:24 < Kyle> isn't the SLA 99.9 percent?
15:24 * Kyle looks
15:24 <@clone1018> It depends, is our SLA based on year or month?
15:24 < Fishfish0001> month
15:24 < Fishfish0001> I believe.
15:24 < Kyle> 446.4 is your max downtime allowed per month
15:24 <@clone1018> Why do you say that?
15:24 < Kyle> in seconds
15:24 <@clone1018> Kyle: seconds?
15:25 < SSL> SLA is only for unexpected downtime
15:25 < SSL> that one is expected
15:25 < SSL> like
15:25 < SSL> announced
15:25 < Kyle> and since when does configuration changes require reboots on enterprise routers?
15:26 < mwcampbell> Kyle: Even I am not that anal. If I really care about uptime, I'll pay for geographic redundancy.
15:26 < Fishfish0001> 43 minutes is .1% of 99.9% of 30 days in minutes
15:26 < Kyle> Fishfish0001: it's 99.99 ;)
15:26 < Fishfish0001> oh nvm
15:27 <+KamalN> .tell asdasdads no it's not me
15:27 < Fishfish0001> 4 minutes, 19 seconds
15:27 * Kyle shrugs
15:27 < Kyle> I'm just pointing it out :p
15:28 -!- oDiafanos [~odifis@athedsl-247412.home.otenet.gr] has joined #digitalocean
15:28 < Kyle> Also, as far as the site mentions, there is no definition of "Uptime" beyond uptime,
15:28 < Kyle> so, not sure where you got that SSL
15:29 <@vt0r> Kyle, SLA's do not apply for scheduled maintenance
15:29 < Kyle> vt0r: then, 15:25 < Kyle> and since when does configuration changes require reboots on enterprise routers?
15:29 < SSL> that's what i said
15:29 <@clone1018> Kyle: It's probably more advanced then that
15:29 <@vt0r> Who told you it was just config changes?
15:30 < Kyle> vt0r: then clarify it :p
15:30 <@clone1018> But explaining every process they'll be going through is time consuming and unnecessary.
15:30 <@clone1018> Especially since it's 15 minutes, go watch an episode of scrubs and laugh at your downtime emails
15:31 < Fishfish0001> The downtime was supposed to happen last year :(
15:32 < Fishfish0001> http://i.imgur.com/3ylZgxr.jpg
15:32 <@clone1018> .wa time until Tuesday January 22nd 22:00 EST
15:32 < MrSwimmy> clone1018: http://www.wolframalpha.com/input/?i=ti ... 2%3A00+EST | Time span: 6 hours 27 minutes 25 seconds 0.269 days 6.457 hours 387.4 minutes 23246 seconds


From #linode:
IRC #linode @ OFTC wrote:
15:39 < Nightmare> Oh my god
15:39 < Nightmare> I know clone1018 personally >.>
15:40 < KyleXY> Nightmare: You should tell him he just fucked up, badly.
15:40 < tubaguy50035> Nightmare: well. He's had a good run. Time for him to die.
15:40 < Nightmare> KyleXY: He used to run a Minecraft hosting company. It died off rather quickly.


Snips from yesterday:
#digitalocean @ Freenode wrote:
14:56 < Adran> How do you have a one gigabit pipe per vps?
14:58 <+KamalN> Why not?
14:59 <@clone1018> Adran: You grab the 1Gbit cable
14:59 <@clone1018> well
14:59 <@clone1018> actually sorry
14:59 < Adran> lol
14:59 <+KamalN> clone1018: 10Gbit
14:59 <@clone1018> You grab two 10Gbit pipes
14:59 <@clone1018> Throw them into the machine
14:59 <@clone1018> and boom
14:59 <@clone1018> Allocate 1Gbit per droplet and done!
14:59 <@clone1018> (Please note I have no idea how DO does it so ignore me :D)
15:00 < Adran> aren't you employed by digital ocean?
15:00 <@clone1018> Yes but I don't work in the server room
15:00 <@clone1018> I help them remotely with support
15:00 < Adran> ah
15:00 <@clone1018> I also work at an eyeglasses company but I couldn't tell you what software we use for shipping :D
15:06 < Tux> o.o
15:06 < Tux> 1gbit per vps.
15:09 <@vt0r> defunctzombie, "without swap, if you build anything or something peaks memory for a moment it will just crash"
15:09 <@vt0r> The same thing will happen if you exceed swap capacity
15:10 <@vt0r> There's no reason to allow overutilization of RAM, because disk virtual memory is very slow
15:10 <@clone1018> Even SSD based virtual memory
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Guspaz
PostPosted: Tue Jan 22, 2013 5:54 pm 
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Scheduled downtime should absolutely count against an SLA.

An SLA guarantees a minimum of downtime. It shouldn't matter if it's scheduled or not, either way it's downtime.
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fos
PostPosted: Tue Jan 22, 2013 6:17 pm 
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Website: http://faroutscience.com
Location: Texas / Kansas
I just followed an ad link to MediaTemple. Their minimum is 1 G / 30 G / 1 T (Memory, Storage, Transfer) for $50 per month. Linode is still a better deal and has an excellent track record.

Jeff
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obs
PostPosted: Wed Jan 23, 2013 2:38 pm 
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Website: http://www.rwky.net
Location: Earth
I think that network maintenance may have screwed some things up. I created a new server just to burn my free credit with some tests and as soon as it was created it wasn't reachable from the internet, I raise a support ticket, they said they'd look into it, that was 6 hours ago. I give up I can't even use my free credit!

_________________
Paid support
How to ask for help
1. Give details of your problem
2. Post any errors
3. Post relevant logs.
4. Don't hide details i.e. your domain, it just makes things harder
5. Be polite or you'll be eaten by a grue
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KyleXY
PostPosted: Wed Jan 23, 2013 2:43 pm 
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Joined: Fri May 27, 2011 5:01 pm
Posts: 20
obs wrote:
I think that network maintenance may have screwed some things up. I created a new server just to burn my free credit with some tests and as soon as it was created it wasn't reachable from the internet, I raise a support ticket, they said they'd look into it, that was 6 hours ago. I give up I can't even use my free credit!


Wonderful first impression, no?
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vonskippy
PostPosted: Wed Jan 23, 2013 3:06 pm 
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Location: Colorado, USA
But....but.... it's cheap and with UNLIMITED bandwidth - that means it rocks right?

_________________
Either provide enough details for people to help, or sit back and listen to the crickets chirp.
Security thru obscurity is a myth - and really really annoying.
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Nightmare
PostPosted: Thu Jan 24, 2013 2:47 am 
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Joined: Sat Jan 12, 2013 8:17 am
Posts: 9
Something interesting I saw when I glanced at their IRC channel, as well -

Code:
21:26:04 -!- jooajsd [d1008f71@gateway/web/freenode/ip.209.0.143.113] has joined #digitalocean
21:26:20 < jooajsd> when was this company foudned
21:34:57 -!- jlott24 [~james@wifi02.la3.routers.zerolag.com] has quit [Ping timeout: 276 seconds]
21:35:15 < Fixxar> DO?
21:35:30 < Fixxar> i would guess 2011 or so
21:35:40 < Fixxar> but they have been in the hosting business for over 10


This piqued my curiosity, as I had a friend who was with clone's old hosting company, so I searched through my logs to see if I could find anything interesting relating to that. Something I found worth noting are logs of clone1018 threatening to falsely send a cease and desist to a user's ISP to get him off the internet purely because he didn't like him. The logs cited a pastebin link, which seems to be still up at http://pastebin.com/0dKGfPw0 . I was not in the channel where that took place, however my log scanner picked up something in a different channel:

Code:
EsperNet-#risucraft        | Apr 10 18:41:53 <clone1018>   lahwran: operation ban langkid1 from the internet is a go
EsperNet-#risucraft        | Apr 10 18:42:40 <clone1018>   InsanityBringer: just send his parents a C&D for downloading torrents or something
EsperNet-#risucraft        | Apr 10 18:42:50 <clone1018>   they'll ground him right away


A search through all my logs for anything containing 'clone1018' showed a few other interesting tidbits. For example, the very first line that came up in the output log was:

Code:
EsperNet-langkid1        | Jan 30 22:12:28 <langkid1>   well, my VPS is down 'cuz of clone1018's maintenace


I didn't look very thoroughly, but there were more than a few bits where he acted fairly arrogantly (in my personal opinion) or was rude to others. See:

Code:
EsperNet-#bukkit        | Feb 09 10:22:13 <clone1018>   no shit
EsperNet-#bukkit        | Feb 09 10:22:55 <clone1018>   I'm making sure I can cater to idiots
EsperNet-#bukkit        | Feb 09 10:26:09 <clone1018>   What the hell is stopping fire on my server
EsperNet-#bukkit        | Feb 09 10:26:10 <clone1018>   agagagdhdhdd
EsperNet-#bukkit        | Feb 09 10:26:20 <clone1018>   Nope
EsperNet-#bukkit        | Feb 09 10:26:35 <clone1018>   wtf who uses essentials
EsperNet-#bukkit        | Feb 09 10:27:11 <clone1018>   BananaChunk.jar  ChatManager.jar  CraftIRC.jar        FalseBookCart.jar  FalseBookExtra.jar  Modifyworld.jar  PermissionsEx.jar  Register-1.5.jar  WorldEdit.jar dynmap.jar  nChat-0.7.jar Biome.jar        CommandBook.jar  FalseBookBlock.jar  FalseBookCore.jar  HawkEye.jar         Permissions.jar  Questioner.jar     Towny.jar         WorldGuard.jar  mcMMO.jar
EsperNet-#bukkit        | Feb 09 10:27:13 <clone1018>   those are the plugins
EsperNet-#bukkit        | Feb 09 10:28:20 <@TnT>   clone1018: I can't see anything other than WG that would do it...
EsperNet-#bukkit        | Feb 09 10:28:29 <clone1018>   I think Towny might do it
EsperNet-#bukkit        | Feb 09 10:29:08 <Jbdye>   clone1018: i use essentials
EsperNet-#bukkit        | Feb 09 10:29:24 <clone1018>   CommandBook?
EsperNet-#bukkit        | Feb 09 10:29:45 <clone1018>   Then make command aliases?
EsperNet-#bukkit        | Feb 09 10:30:07 <clone1018>   Wait
EsperNet-#bukkit        | Feb 09 10:30:10 <clone1018>   TnT: who the fuck are you
EsperNet-#bukkit        | Feb 09 10:30:16 <clone1018>   why are there so many ops

EsperNet-#bukkit        | Dec 23 19:59:45 <clone1018>   CosmicVoyager: DONT FUCKING SPAM
EsperNet-#bukkit        | Dec 23 19:59:50 <clone1018>   JESUS CHRIST USE A FUCKING PASTEBIN


I don't know about you guys, but I'd feel very wary about giving this guy money for anything.
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sednet
PostPosted: Thu Jan 24, 2013 5:36 pm 
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Joined: Wed Mar 17, 2004 4:11 pm
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Website: http://www.unixtastic.com
Location: Europe
Guspaz wrote:
Scheduled downtime should absolutely count against an SLA.

An SLA guarantees a minimum of downtime. It shouldn't matter if it's scheduled or not, either way it's downtime.



You have to read the SLA. Some do count scheduled downtime as downtime, some don't.

A place I worked for once specified a 98% operating system uptime in their SLA's. This was just for servers internal to that company but even so it was amazingly lame. We could have turned the servers off for a week every year and still met that.
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Guspaz
PostPosted: Thu Jan 24, 2013 5:50 pm 
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Location: Montreal, QC
Sure, but an SLA that doesn't count scheduled downtime as downtime would let your provider schedule your server to be down 24/7/365 and still not owe you any SLA credit. This is an absurd case, sure, but illustrates my point. It doesn't matter if your site is down because of an unforeseen problem or scheduled downtime. Either way, your site is down, and you're losing business.
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Smark
PostPosted: Thu Jan 24, 2013 6:25 pm 
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Joined: Wed Apr 11, 2007 8:23 pm
Posts: 76
Looks like I peed in the pool... Just got this email:

DigitalOcean wrote:
YOU'VE BEEN GRANDFATHERED IN!

We're so grateful for all of our early adopters and wanted to say thanks by grandfathering your account so you will receive free bandwidth FOREVER!

For everyone else, DigitalOcean will be introducing bandwidth pricing. Plans start with 1TB of bandwidth and will increase incrementally. Once the monthly transfer limit has been exceeded, it is only 2 Cents per GB thereafter.

Click here to login to your account


Their website also has been updated to not include unlimited bandwidth.
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clone1018
PostPosted: Thu Jan 24, 2013 6:35 pm 
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Posts: 1
Well, I owe the customers of DigitalOcean and DigitalOcean an apology, I've been unprofessional in what should be a professional IRC channel, and that's unacceptable. I'm still trying to learn that no matter where I am, or what I'm doing, or what I've done in the past, that I'm representing the current company I work for.

I have spent many years working within hosting and alongside the success I had, I've also made mistakes, mistakes made due to being over enthusiastic and over extending myself, mistakes that I very much regret. DigitalOcean is a fantastic company who has given me an opportunity to provide value to the industry I care most about. I've learned from the mistakes I made and they won't be made again, especially not at DigitalOcean where I'm a "Part Time Support Member".

Thanks for your time.



Nightmare, if you want to talk to me privately about any issues you've had with me in the past you can reach me at luke@axxim.net
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KyleXY
PostPosted: Thu Jan 24, 2013 6:59 pm 
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Joined: Fri May 27, 2011 5:01 pm
Posts: 20
vonskippy wrote:
But....but.... it's cheap and with UNLIMITED bandwidth - that means it rocks right?


Not anymore!
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obs
PostPosted: Thu Jan 24, 2013 7:58 pm 
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Website: http://www.rwky.net
Location: Earth
I closed my account already after no response for 6 hours to a support ticket, if it was Linode it'd be responded to in 10 minutes or less!

_________________
Paid support
How to ask for help
1. Give details of your problem
2. Post any errors
3. Post relevant logs.
4. Don't hide details i.e. your domain, it just makes things harder
5. Be polite or you'll be eaten by a grue
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Mr Nod
PostPosted: Fri Jan 25, 2013 5:42 am 
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Credit to Linode themselves for allowing a discussion about a competitor in their public forums.

As it is, it would appear to have turned-out very well indeed for Linode - not so good for the competition :D
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NeonNero
PostPosted: Fri Jan 25, 2013 6:38 am 
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Website: http://www.betadome.com/
Location: Ålesund, Norway
Skype: neonnero
Twitter: neonnero
Agreed. Reading through this thread about the experiences people have had with this competitor just gives me one extra reason to stick with Linode. :-)
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