I'm really disappointed from the Linode's customer service.
In recent years, Linode's customer service tends to hide problems to customers.
They advertise problems like "possibly packet loss" but not more serious problems.
Some months ago they had a big problem on the backup service.
This problem was responsible for corrupting the linode backup, no advertisement on this problem arrived from Linode.
After months of corrupted backup, I noticed the problem when I had a problem on my Linode and I tried to use my backup.
You can imagine my nervousness when I noticed that the backup was corrupted, the backup is something that you never use,
but when you need it, it must work. It didn't worked correctly. Many other linodes was affected but no advertisement has been done from linode.
Some small other problems occured on my linode, something like apache hanging, networking problems and similar.
My linode works without problems since many many years, in the last year I noticed so much problem, nothing
has been advertised from linode, but I'm sure, that this small problems depends on the linode side.
Today, a new problems occured.
My Linode underwent an abrupt shutdown from Linode,
the downtime lasted three hours and half.
I was three hours and half without email and without my services.
The abrupt shutdown caused my multiplexer to not start during the reboot process,
this caused problems on my SSL services, so the downtime lasted until I noticed that something
bad happened to my linode.
Linode does an abrupt shutdown to my server, it leaved it down for 3.5 hours and it doesn't saied anything.
I don't trust linode anymore.
I'm with them since more than 5 years but not it's time to switch a more safe alternative.