You might be missing something here. Akerl said:


So akerl does recognize that in your case it was a different issue, later confirmed here by yourself:

Linode investigated and the lost file was lost.
He supposed that it is not an issue in my case because that files was email related, but he supposed, in my case it is an issue since I lost important emails with important attachments.
No way to recover them, end of investigation. they promised me that they fixed the problem for future backups and that it will not occur anymore but the lost files was lost.



can you say here for sure that no other backups is affected by the problem I had?
If not, why don't you advertise that there was a problem on your backup and many (if not all) backups can be affected?

waiting for an answer.

I don't work for Linode so I can't answer that question. Having said that, I'm confident that if Linode said they fixed the problem you were suffering from, they will have fixed it globally, and not just for you specifically.

Probably you don't understood, they fixed the problem for future backup not for the backup done before my complaint.
so if you have an old snapshot, that snapshot could be corrupted and I'm really disappointed because linode is not advertising this.

So you want Linode to issue a warning/notifications to *ALL* users every time a *potentially, maybe* few users are affected by a problem?

Sure, I understand it's really annoying if your backup fails. But that's really not a reason to notify every single Linode user of a problem they fixed and potentially affects their previous backups.

sure, a potential issue on backup must be advertised.

Yeah, it's kinda funny to see that poster spewing out qualifications given the general idiocy of posts over the years. It's clear s/he has no clue how to run a server. None. Linode's mistake with this user was giving way too much free handholding over the years, so now it's expected.

my previous post let trolls to kick in, I am sorry for that post, as I saied I missunderstood a post and I replyed "in tone".

I'm not bashing linode, so no need to defend your belove service, I'm only saying that customer support now limits to a cut and paste and that I don't like that known issues is not advertised.

If I had been worned before of this known issues, I would have created another backup and I would not lose any files. I think that there are many potential other customers in my same situation and linode is doing anything to stop the recurrence of that event.

I love linode, I don't think that I can buy service better than this for the same money but this are my disappointment.
You can share my disappointment or blame them, this is my hopinion and the testimonials section has been opened to share hopinions.

There is one fact apart the opinion, old backups have potential issues and the problem is not advertised to customers.

No, your previous posts show that you are incompetent. From the PM you sent me, you're also a baby and apparently you hate women too, so there you go.

It can be, probably no more than you, in any case you are adding nothing to the discussion apart trolling
just for reference, trolling is agains the rules of the forum

... says the troll. You're big at calling other people trolls when they're not; they're simply reporting what they see.

That makes you the troll.

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Rgds
Stephen
(Linux user since kernel version 0.11)

Hi Guys,

This thread is now locked because it has devolved from a testimonial to calling each other trolls. Let's keep the posts civil and on point, eh?

-Amanda

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