I've been using Linode.com for nearly six months now, and have been both satisfied with and pleased by service here.

Folks (both the staff and other customers) are clued in and helpful.

When problems do happen, things are communicated -- both on the web site and in the IRC channel.

The policies are reasonably written, and without an itchy trigger finger which is good.

The availability is pretty good (somewhere between 97-99%).

The price is right.

The network bandwidth limits is pretty generous.

Just as important as all of the above; the Linode.com folks generally don't promise the moon -- they generally deliver what they say they can deliver.

That's a big plus because it doesn't set up folks with unrealistic expectations and then a big disappointment when things don't go according to expectations.

Only issue that I've noticed is that they can sometimes be pretty slow in dealing with support tickets. Some really fast, some extremely slowly. I understand this one is due to the RFC mandating only 24 hours in a day.

On a more serious note, Linode.com has hired an additional support engineer, with possible plans for more as needs grows... so I am hopeful this will be less of an issue over time.

All in all, a pretty decent place.

Yea i'm amazing at the updates when server toubles happen ALot better then most hosts I've been with.

Decent? Linode is by far the best I've ever come across. There is always room for improvement, but in terms of value, I'd say Linode is far above "decent".

Definately worth my money. Far above decent.

-tiz

+1 they are far better than decent, they are actually pretty good!!

I'll throw in a +1. We previously were getting overcharged by a reseller of a VPS for a, well, crappy VPS. It was either linode, or add more servers in our datacenter. I took a chance and got a linode 1080.. and it's been exactly what I've needed. I've added a linode 720, and probably will add two more as I move more and more basic web services out of our datacenter and onto linodes.

Sure, for my primary e-commerce sites that get thousands of unique visitors every hour I need my clusters, my san, and my Big IP's. But for our secondary hosting, and now as I move some content hosting (mostly video) over - the linodes have been stellar.

Great service, pricing, and support. Highly recommended.

+1 yes, Linode is the best of the best!

Since everyone seems to be in the mood to compliment Linode, I'll add to that by pointing out that during the 8 months that I've been a customer, I've never had ANY downtime except the ones that I intentionally caused. There was one incident where the node was rather sluggish, but the issue was resolved within 15 minutes. That translates into 99.999+% uptime!

By the way, isn't it about time for another free disk/RAM increase or something like that? Folks who have been here for a couple of years seems to have enjoyed a lot of those freebies in the past... but I haven't seen one in the last 8 months

Yeah disk space is the reason why I still have my account with another hosting provider, disk space. I only host a family site and a gallery2 site there, everything else is here on my Linode. I have a VPS over there and for 1/2 the money Linode is at least twice the speed, I'm extremely happy with Linode's power, flexibility and control.

Where it would be nice to have much more real estate on the disks I'm more than content to split my resources as I have them now. The other provider may offer much more space but they in no way even come close to Linode.

I'm running Drupal on Gentoo, it's lean and mean in a way only Linode can provide.

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Where "Thought Crime" is commited
http://www.rejecttheherd.net

Same here, the only thing that's missing with Linode is the abundant disk space that some of its competitors are offering. Otherwise, Linode.com >> decent provider.


A few weeks ago, I wrote something along the lines of a suggestion for different pricing on disk space. But nobody seems to be interested that much: http://www.linode.com/forums/viewtopic.php?t=3692

Yeah it would be nice if they set up a NAS and offered additional space at a fair price. The option of mounting a NFS would really be the Cat's Meow!

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Where "Thought Crime" is commited

http://www.rejecttheherd.net

You realise other hosting places with "abundant disk space" are probably overselling and praying that you don't use that much space.

Yep, well aware of that but I've got tons of disk space I'm already using. Also something to think about, the price of diskspace is damn cheap these days. So for them offering the amount that they offer it doesn't cost much to provide it

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Where "Thought Crime" is commited

http://www.rejecttheherd.net

I'm sure considering the redundancy and added complexity of Network storage for their kind of setup it's more complex than you would think. It's not like they can pop down the shop and grab a couple of 1TB drives and it's dealt with. Everyone would love more disk space, but I don't mind too much, they kick the competitions arse in their overall package.

It's not that difficult nor expensive, I work with them every day

I just picked this one up for under $180

ST31000340NS

Plus I'm seeing 6 TB Dell NAS servers starting at around $6k, then you've got HP, Sun, etc. etc.

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Where "Thought Crime" is commited

http://www.rejecttheherd.net

Sounds like you should be building your own and not worrying about linode at all