We're currently investigating. Updates momentarily.

-Chris

We're performing emergency maintenance on atlanta89. TIckets/e-mails have been opened with everyone and your Linode should be powered back up shortly.

-Tom

Hey Caker,

Any updates on the cause of atlanta89 taking an eggnog break on Christmas?

Thanks,
Jeff

The host failed to POST after acting up, so we transplanted the drives to a spare machine.

-Chris

Good to know there are spares lying around. Is that always the case that there's a skeleton box hanging around for situations like this?

Either way, it was great to see the pingdom emails, and the ticket trouble/resolution emails all while I was on a cross country flight.

Can't complain about service like that.

Cheers.

We keep a few hot and cold spares of everything in each location. Glad to hear you appreciate the new communication efforts (and there is more to come).

-Tom

:)

Everyone has outages from time to time. What makes the difference is how the support team deals with it.

Yes, the change in communication is indeed noticed and appreciated. Not that I had much of a problem before, but this is a change for the better.

I've been pretty satisfied with responsiveness to tickets etc going back to when I first signed up in 2006.

Preemptively opening tickets with impacted users is a nice touch, and I've no doubt it saves Linode staff from dealing with a swarm of individual tickets for the same issue, but I never really minded checking this forum when I noticed issues.