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 Post subject: Weekly backup problem.
PostPosted: Mon May 31, 2010 4:47 pm 
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Senior Member

Joined: Wed May 13, 2009 1:32 pm
Posts: 737
Location: Italy
Hi all,
I'm experiencing a problem on the weekly backup slot.

I activated the service 9 days ago and my weekly backup slot are empty.
I contacted the helpdesk, they are really kind, fast and compentent as always, they are working on my ticket but my question is,
have you ever experienced a similar problem or it is only related to my linode?

Thanks.


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 Post subject:
PostPosted: Wed Jun 02, 2010 8:22 am 
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Senior Member

Joined: Wed May 13, 2009 1:32 pm
Posts: 737
Location: Italy
no one else with this problem?


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 Post subject:
PostPosted: Wed Jun 02, 2010 5:23 pm 
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Senior Member

Joined: Sat Mar 28, 2009 4:23 pm
Posts: 415
Website: http://jedsmith.org/
Location: Out of his depth and job-hopping without a clue about network security fundamentals
Weeklies work fine for my Linodes. I read the ticket that you have open, and the last update makes sense -- I'd say wait and see.

_________________
Disclaimer: I am no longer employed by Linode; opinions are my own alone.


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 Post subject:
PostPosted: Mon Jun 07, 2010 8:33 am 
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Senior Member

Joined: Wed May 13, 2009 1:32 pm
Posts: 737
Location: Italy
Thanks for your reply Jed,
unfortunantly problem still there, I am curious to know if I'm the only one with this problem and if there are other person who subscribed this service right now.


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 Post subject:
PostPosted: Mon Jun 07, 2010 10:00 am 
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Joined: Sun Mar 07, 2010 7:47 pm
Posts: 1970
Website: http://www.rwky.net
Location: Earth
No problems here.


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 Post subject:
PostPosted: Mon Jun 07, 2010 10:04 am 
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Joined: Wed May 13, 2009 1:32 pm
Posts: 737
Location: Italy
obs wrote:
No problems here.


nice to hear that from you, thanks.


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 Post subject:
PostPosted: Tue Jun 08, 2010 12:32 pm 
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Senior Member

Joined: Wed May 13, 2009 1:32 pm
Posts: 737
Location: Italy
this is the first time that linode support doesn't answer me in a day...

It seems that the problem I'm experiencing is bigger than what it seems.
8 days passed and no solution to the problem yet, this is the first ticket who needs so long to be resolved...
strange...


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 Post subject:
PostPosted: Tue Jun 08, 2010 1:42 pm 
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Linode Staff
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Joined: Tue Apr 15, 2003 6:24 pm
Posts: 3090
Website: http://www.linode.com/
Location: Galloway, NJ
Not strange at all. Our previous update asked you to wait a few days until your weekly day past again. It did, and the problem remains. We're working on it.

-Chris


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 Post subject:
PostPosted: Wed Jun 09, 2010 10:39 pm 
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Linode Staff
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Joined: Tue Apr 15, 2003 6:24 pm
Posts: 3090
Website: http://www.linode.com/
Location: Galloway, NJ
A fix went out for this today. Weekly backups should work as designed from here on out (for those that were seeing the issue).

-Chris


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 Post subject:
PostPosted: Thu Jun 10, 2010 4:56 am 
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Joined: Wed May 13, 2009 1:32 pm
Posts: 737
Location: Italy
Excellent support was the one of the first choice that maked me choose Linode.
Thanks Chris.


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