On more than one occasion, I have missed extremely important tickets that were initiated by Linode, only because my email account is so cluttered. I generally process my email mainly by scanning sender, subject, and first few words and only actually open a fraction of the emails I get. This method is apparently quite error prone... Linode ticket opens are not the only emails that I miss in this way, only to discover the buried emails later.

Would it be possible to set up a text messaging alert system, so that if a new ticket is created by Linode, I will get a text message?

Barring that... any ideas to solve this issue?

Set up a message rule in your mail client to mark any from @linode.com as flagged/starred/important

_________________
Paid support
How to ask for help
1. Give details of your problem
2. Post any errors
3. Post relevant logs.
4. Don't hide details i.e. your domain, it just makes things harder
5. Be polite or you'll be eaten by a grue

+1

I also have the rule move all emails related to Linode to a separate folder and BCCed (by my MTA) to another mail account that I read on my cellphone (server notifications).