Linode customer service is simply awesome.

Often at times when I open a support ticket and the problem is resolved, I personally feel like closing the ticket so no support person has to bother about my "Thank you" note.

It will improve efficiency of an already efficient support team.

Hello,

Thanks for the compliment. The entire team works very hard help our customers.

I appreciate the suggestion but we won't be doing this. It creates more work for us, since now we have to decide which tickets can be customer closeable and which ones can't. Or, at which point a ticket it can be customer-closeable. And it could create more confusion on the customer side: "I was able to close this ticket, so why can't I close this other one." It's just not worth it.

Let's keep it simple. We'll close your ticket when we feel we've done everything we can for you, or in cases where we've opened it that you've satisfied our request. Don't sweat it - we love tickets!

Thanks,
-Chris

Thanks for the explanation Chris. Keep up the great work.