One of the most critical factors I consider when evaluating a VPS service is the quality of support. My business depends on our website being up 24/7.

When I decided to evaluate Linode, I knew it was unmanaged, but I expected part of the evaluation process to entail at least a couple of support tickets for server issues, PTR records, etc.

After setting up my linode with 2 websites, email service, etc., I can happily report that I have no experience at all with Linode support (although I hear it's pretty good), because there hasn't been a single issue that I couldn't resolve. Either the answer is a couple of clicks away in the wiki or the Linode Library, or I could do it myself easily in the Linode Manager. Everything just works.

Need to set up a PTR record? Check out the Library page, http://library.linode.com/dns-guides/co ... de-manager. You can do it yourself in half the time it takes me to type this paragraph.

Need to figure out how to set up email? Check out http://library.linode.com/email/ for more than you ever wanted to know about setting up just about any configuration you want.

In short, I haven't needed to contact support for anything. The great documentation, easy Linode Manager, and reliable server resources mean that everything worked as it should, the first time.

Add to that the fact that the server speed is better than I anticipated, and you have one happy customer.