A distro isn't a "service". As for "options", that's a bit ambiguous -- in this case, that could refer to distros, or it could refer to options within SP itself. Personally, I think it would refer to the latter, which would not be a bad thing -- start with a small product than expand based on what your customers want/like.

Since Ubuntu is a Debian-derivative, it shouldn't be that hard to support both. Also keep in mind that both are popular in the Linux world. IMO, as long as you officially support those, along with CentOS and openSuSE, you are supporting the bare minimum -- provided, at least, you allow the community to migrate elsewhere if they choose (perhaps with a disclaimer saying that you can't, officially, provide full support due to the huge number of distros out there).

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Kris the Piki Geeker

Aye it's not rocket science but it's more time consuming than a quick apt-get update each time a security vulnerability is found. You could go with 13.04 but be warned it only has a 9 month support cycle so you'll be upgrading to 13.10 then 14.04 (which is the next LTS).

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Paid support
How to ask for help
1. Give details of your problem
2. Post any errors
3. Post relevant logs.
4. Don't hide details i.e. your domain, it just makes things harder
5. Be polite or you'll be eaten by a grue

I plan on staying with 12.04. I'll consider 14.04 when it comes out but I'll skip it unless it has something that I really feel I need. Worst case scenario I spin up a small 14.04 VPS to address any specific hosting needs and slowly migrate some sites over to it. I'm not what you would call "bleeding edge", and I advise my clients to be patient when it comes to tech as well.

That's a good safe plan. 12.04 is very stable most of the servers I manage use it. I've still got a fair few on 10.04.

_________________
Paid support
How to ask for help
1. Give details of your problem
2. Post any errors
3. Post relevant logs.
4. Don't hide details i.e. your domain, it just makes things harder
5. Be polite or you'll be eaten by a grue

You're right, we needed to explain that better. :)

We've updated our pricing page to list specific features. We also have a $5/month plan now for people who only need basic server management and website configuration functionality.

https://serverpilot.io/pricing.html

Hi everyone,

Thanks again for all of your feedback. It was clear we needed to improve our website and add a lot more information.

We've done a significant overhaul to our website (https://serverpilot.io). If you still have questions or find things confusing, please let me know.

We've also added a free plan.

Thanks!
Justin

Your site mentions security, but doesn't tell me if it's just ServerPilot configuring SeLinux or a chroot jail or iptables on my VPS

Hi, here is page that discusses our security features.

https://serverpilot.io/features-security.html

We don't configure SELinux or chroots. We do setup an iptables firewall.

Please do let me know if you have other questions or if you can't find information on our website. We've been working on improving our website but I'm sure we've still got a long ways to go. (Thanks!)

Does anyone have experience with ServerPilot? Thoughts?

Recent?

Thanks, Jeff